Sales
Medical
Customer Service
Financial Assistance
The Impetus for a New Communication Platform
With limited opportunity for traditional interactions with pharma companies and a growing need for information on treatments and associated services, healthcare practitioners must increasingly rely on virtual engagements.
PIXA Cloud Connect™ Puts the Power of Personalized Connections in Your Customers’ Hands—Virtually
- The platform fills a communication void, connecting your customers with their local liaison at a convenient time through video, chat, or voice
- Seamless customer engagement is provided for all scenarios: non-personal, personal, live online, or follow-up communication
- Customers can connect with a brand representative via on-demand video through online channels (web, email, search, etc.) or by scheduling a convenient appointment
- The platform is built with data and insights captured throughout the customer journey
Product Features
Multiple Points of Entry
Easy, customizable add-on to websites, banner ads, and automated or rep-triggered emails.
- Known users are identified via cookies, geolocation, or click-through
- Callouts are personalized with photo and name of customer’s rep
- The “online/offline” status of the rep is featured
A Plug and Play Module for Your Brand or Corporate Website
Intelligent Connections
With intelligent routing, the AI chat bot instantly locates the right information or connects customers with a regional liaison.
Integration
The platform enables:
- Real-time video call management with a designated regional or assigned rep/MSL/nurse
- Schedule integration with an existing calendar via Veeva, Salesforce, Office 365, Google, etc.
- State-of-the-art security to ensure safe 1:1 video connection and overall communication
