Real-time, Personalized Connections

A plug and play, on-demand solution that enables life science companies to go virtual with their customers

Healthcare innovation Sales Medical Customer Service Financial Assistance

The Impetus for a New Communication Platform

With limited opportunity for traditional interactions with pharma companies and a growing need for information on treatments and associated services, healthcare practitioners must increasingly rely on virtual engagements.

PIXA Cloud Connect Puts the Power of Personalized Connections in Your Customers’ Hands—Virtually

  • The platform fills a communication void, connecting your customers with their local liaison at a convenient time through video, chat, or voice
  • Seamless customer engagement is provided for all scenarios: non-personal, personal, live online, or follow-up communication
  • Customers can connect with a brand representative via on-demand video through online channels (web, email, search, etc.) or by scheduling a convenient appointment
  • The platform is built with data and insights captured throughout the customer journey

Product Features

Multiple Points of Entry

Easy, customizable add-on to websites, banner ads, and automated or rep-triggered emails.
  • Known users are identified via cookies, geolocation, or click-through
  • Callouts are personalized with photo and name of customer’s rep
  • The “online/offline” status of the rep is featured
Life science companies
A Plug and Play Module for Your Brand or Corporate Website

Intelligent Connections

With intelligent routing, the AI chat bot instantly locates the right information or connects customers with a regional liaison.
Healthcare technology Healthcare technology
Healthcare Communication


The platform enables:
  • Real-time video call management with a designated regional or assigned rep/MSL/nurse
  • Schedule integration with an existing calendar via Veeva, Salesforce, Office 365, Google, etc.
  • State-of-the-art security to ensure safe 1:1 video connection and overall communication
Highly scalable PaaS approach with per-event and per-month cost options

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